CuePilot
Cuepilot is an AI copilot that embeds inside your product via a single script tag and functions as a support representative that can see the user's screen. It answers questions using your own documentation, and when words are insufficient, it visually points to the exact button or fills out forms on the user's behalf. The tool is designed to deflect the majority of common support tickets by resolving "where do I find" and "how do I configure" questions directly on the screen in seconds. Cuepilot operates in two primary modes: Guide mode, which can only point and highlight elements but is physically unable to click, and Act mode, which can click and type on behalf of the user with explicit approval before each action. The distinction is enforced in code, not by AI instructions, ensuring safety and user control. It also offers proactive banners and nudges that are screen-aware, appearing only when a user is stuck, and respects frequency caps and dismissals. The platform integrates with help desks and project management tools such as Zendesk, ClickUp, and Jira. Real bugs are auto-detected as failed requests and escalated with full conversation and error evidence, eliminating the need for screenshots. Cuepilot also provides webhooks for custom integrations and enforces strong safeguards: AI keys are stored server-side only, PII is masked before storage, and a daily AI budget with a hard stop prevents unexpected costs. Cuepilot is free while in beta, and setup takes about fifteen minutes. It re-crawls your documentation weekly and uses semantic search to cite the articles behind every answer. Nightly evaluations check answer quality and alert you to drift. The platform is designed to be boring on purpose, with comprehensive logging, audit trails, and a one-click kill switch.
- Category
- Analytics
- Pricing
- Free
Problem solved
Cuepilot reduces support ticket volume by providing an AI assistant that can see the user's screen, understand their issue from their own documentation, and resolve it directly through visual guidance or approved actions. It deflects the most common 'how-to' tickets and automatically escalates real bugs with evidence, cutting support costs and improving user satisfaction.
Use cases
- Self-serve on-screen guidance for users trying to find settings or perform configurations
- Auto-filling forms based on user's description with approval before submission
- Creating one-prompt automations for repetitive tasks described in natural language
- Capturing failing requests and auto-filing bug tickets with evidence to Jira or ClickUp
- Showing proactive, screen-aware nudges to guide users at the moment of confusion
- Importing existing help center content from Zendesk to power the assistant
- Reducing tier-1 support tickets by deflecting common 'where is' and 'how do I' questions
Audience
- Business Users
- Product Managers
- Startups
- Enterprise
- Developers
Pros
- Deflects 70%+ of tier-1 tickets by resolving issues on screen
- Guide mode physically cannot click, ensuring safety
- Act mode requires explicit approval before irreversible actions
- Server-side AI keys; PII masked and retention controlled
- Integrates with Zendesk, ClickUp, Jira, and webhooks
Cons
- Free only during beta; future pricing unknown
- Requires embedding script tag and initial setup
- Act mode may raise user skepticism despite approval prompts
- Limited to specific platforms (no native mobile SDK mentioned)
- Dependent on AI accuracy and documentation quality
Official website: https://www.trycuepilot.com/
Canonical LambdaBase page: https://www.lambdabase.com/tools/cuepilot