Problem solved

Many businesses receive customer enquiries and submissions through messaging apps in unstructured formats, leading to manual data entry, errors, and delays. IKWAGO Enterprise solves this by automatically converting WhatsApp messages, voice notes, photos, and other inputs into structured, multilingual records that can be used directly in listings, quotes, bookings, and service workflows, while supporting an ongoing record that updates with new customer messages.

Use cases

• Converting WhatsApp customer enquiries into structured listing records for marketplaces
• Creating quotes and bookings from voice notes, photos, and map pins
• Maintaining an ongoing customer intake record without requiring account creation
• Capturing multilingual customer submissions and standardizing them for backend systems
• Streamlining service workflow intake from messaging channels
• Automating data entry for customer onboarding and follow-up updates

Audience

• Enterprise
• Business Users
• Startups

Pros

• Supports multiple unstructured input types including voice notes, photos, and map pins
• Creates ongoing, updateable customer records linked to WhatsApp number
• Handles multilingual input
• Customizable for enterprise workflows
• Designed to integrate with existing business systems

Cons

• Pricing information is not publicly disclosed
• Requires enterprise customization and onboarding
• Dependent on WhatsApp as primary input channel (other channels unclear)
• Limited public technical documentation available