OnlineLiveSupport - WhatsApp CRM
OnlineLiveSupport is a cloud-based WhatsApp CRM designed to streamline sales and support communication. It provides a unified team inbox that allows multiple agents to handle customer conversations collaboratively, with features like agent transfer, private notes, quick replies, and chat tagging. The platform enables high-volume WhatsApp blast campaigns with real-time delivery and read rate monitoring, making it suitable for marketing promotions and announcements. Beyond messaging, OnlineLiveSupport includes a no-code chatbot builder for automated replies, AI-powered voice calling capabilities, and a website chat widget that converts visitors into WhatsApp leads. It supports device connection via QR code scanning or direct integration with the official Meta WhatsApp Business API, ensuring flexibility and isolation between personal and business numbers. Developers can leverage the REST API to send transactional messages, OTPs, and alerts programmatically. The tool integrates with popular platforms like Google Sheets, WooCommerce, Shopify, and OpenAI, and offers webhook automation for custom workflows. Pricing is subscription-based with a free trial, and all plans include essential CRM features without requiring complex Meta API approvals, allowing businesses to go live in minutes.
- Category
- Chatbots
- Pricing
- Free
Problem solved
Businesses often struggle to manage customer interactions on WhatsApp at scale, facing issues like scattered conversations, lack of automation, and complex API integration processes. OnlineLiveSupport consolidates WhatsApp communication into a single platform with team inbox, broadcast campaigns, AI chatbots, and API access, eliminating the need for multiple tools and enabling efficient, no-code setup without Meta API approval hurdles.
Use cases
- Send personalized promotional WhatsApp blasts to large contact lists
- Manage customer support inquiries through a collaborative team inbox
- Deploy no-code AI chatbots to automate FAQs and lead qualification
- Integrate WhatsApp messaging into existing applications via REST API
- Convert website traffic into WhatsApp leads using a chat widget
- Centralize multiple WhatsApp business numbers for multi-agent teams
Audience
- Developers
- Business Users
- Product Managers
- Enterprise
- Startups
Pros
- Quick, no-code setup with no Meta API approval required
- Comprehensive feature set (inbox, blasts, chatbots, AI calls)
- Affordable pricing with a free trial and scalable plans
- Rich integration ecosystem (Google Sheets, WooCommerce, OpenAI, etc.)
- Multi-device and multi-account connectivity
Cons
- Free trial limited to 10 contacts and 3 days
- Contact limits per plan restrict scalability without upgrade
- Primarily WhatsApp-focused; Telegram available only as add-on
- No self-hosted or on-premises deployment option
- Subject to Meta's evolving WhatsApp policies and restrictions
Official website: https://www.onlinelivesupport.com/
Canonical LambdaBase page: https://www.lambdabase.com/tools/onlinelivesupport-whatsapp-crm