Rallied
Rallied is an AI technician for managed service providers (MSPs) that lives in Slack or Teams and connects to PSA, RMM, and M365/identity tools. It autonomously executes L1 and L2 help desk tasks such as password resets, account unlocks, mailbox permission changes, and group membership updates, updating tickets and notifying users before closing them. Rallied also triages incoming tickets by asking end users questions, categorizing priority, pulling documentation from IT Glue or Hudu, and routing to the appropriate technician. It supports onboarding and offboarding workflows, including M365 license assignment, AD account creation, security group updates, RMM agent deployment, and PSA status changes from a single message or ticket. Rallied is positioned as an alternative to workflow automation tools that require significant setup and dedicated administration. The company states deployment happens the same week with no implementation fee and offers a 30-day free trial. It integrates with platforms like ConnectWise, Autotask, HaloPSA, SuperOps, NinjaRMM, Microsoft 365, Entra ID, Okta, JumpCloud, Google Workspace, IT Glue, Hudu, and Atlassian.
- Category
- AI Agent
- Pricing
- Unknown
Problem solved
MSP technicians spend substantial time on repetitive L1 and L2 tickets like password resets, account unlocks, and permission changes. Rallied connects to the MSP's existing stack and executes those fixes autonomously, updates the PSA, notifies users, and closes tickets, freeing engineers for billable project work and reducing the need for additional L1 hires.
Use cases
- Automated password resets and account unlocks
- User onboarding and offboarding
- Ticket triage and dispatch
- Mailbox permission and group membership changes
- VPN and MFA authentication issue remediation
- Integration with PSA, RMM, and M365 tools
Audience
- Business Users
- Enterprise
- Startups
Pros
- Autonomously resolves repetitive L1 and L2 tickets
- Deploys in the same week with no implementation fee
- Integrates with common MSP PSA, RMM, and identity tools
- Does the work rather than just suggesting next steps
- Offers a 30-day free trial with managed onboarding
Cons
- Limited to MSP and help desk use cases
- Requires access to sensitive client environments
- May need careful permission configuration to avoid unintended changes
- Pricing is not publicly listed on the homepage
- Depends on supported integrations for full functionality
Official website: https://rallied.ai/
Canonical LambdaBase page: https://www.lambdabase.com/tools/rallied