Talki
Talki is a SaaS helpdesk platform designed for B2B customer support teams. It provides a unified shared inbox that aggregates web chat, email, and Telegram conversations into a single queue, allowing agents to view and respond to all customer inquiries without switching applications. The platform includes an AI-powered auto-responder, called AutoPilot, which reads incoming tickets, generates answers based on a knowledge base built from the company's website, and either resolves the ticket or escalates it to a human agent when uncertain. This helps reduce routine workload while maintaining quality. In addition to traditional ticketing features, Talki offers built-in DeepL translation for real-time multilingual support, allowing agents to communicate in multiple languages without leaving the inbox. The platform also integrates customer context directly into tickets via its Backend Connect feature, displaying data such as plan type, monthly recurring revenue, and custom fields from the company's database. One-line macros enable agents to perform multiple actions, such as issuing refunds, tagging tickets, and closing them, with a single slash command. Talki emphasizes rapid deployment, claiming that setup takes only minutes: users can embed a chat widget, forward their support email, or connect a Telegram bot, and then point the AI at their documentation to start answering questions. The platform provides real-time metrics for response time, resolution rate, and AI share, as well as a live activity feed. Pricing is per seat, with a free tier for solo builders and paid plans starting at €9 per seat per month, making it accessible for small teams and scalable for larger organizations. The product is particularly suited for B2B companies, including SaaS, fintech, and gaming firms, that want to automate a high volume of routine support requests while keeping a human in the loop for complex issues. However, the extent of AI coverage and available features depends on the chos
- Category
- AI Customer Service
- Pricing
- Unknown
Problem solved
Talki solves the problem of repetitive and time-consuming customer support in B2B companies by automating answers to routine tickets with AI. It also centralizes communication from multiple channels—web chat, email, and Telegram—into one inbox, reducing tool-switching and providing agents with full customer context, which speeds up resolution and improves customer satisfaction.
Use cases
- Automated responses to frequently asked questions from a knowledge base
- Centralized customer support across web chat, email, and Telegram
- Real-time multilingual support with built-in translation
- Support ticket management for B2B SaaS and fintech companies
- Handling customer inquiries for Telegram-based communities or gaming companies
- Reducing first response time with AI-powered auto-replies
- Providing agents with customer context (MRR, plan, custom fields) in each ticket
- Using slash commands to refund, tag, and close tickets in one keystroke
Audience
- Startups
- Business Users
- Enterprise
- Product Managers
Pros
- Fast setup: live in minutes without engineering support
- AI resolves routine tickets end-to-end, freeing human agents
- Multi-channel support including Telegram, web chat, and email
- Built-in real-time translation (DeepL) for international teams
- Transparent per-seat pricing with a free tier
Cons
- AI resolution quotas on lower plans (100/500/2000 per month)
- Some advanced features (AutoPilot AI, desktop app) only on higher tiers
- No self-hosted option; cloud-only
- Limited to B2B support scenarios; may not suit large enterprise IVR or voice
- Relatively new product with limited third-party integrations (only Stripe, Slack, WhatsApp, Discord, webhooks)
Official website: https://talki.tech/
Canonical LambdaBase page: https://www.lambdabase.com/tools/talki