Twenty
Twenty is an open-source CRM platform designed to help businesses build and customize their customer relationship management systems with the speed and flexibility of modern development. It provides a clean, intuitive interface and a powerful data model that can be adapted to various sales, marketing, and support workflows. Unlike traditional CRMs that are rigid and expensive, Twenty offers transparency, control, and the ability to extend functionality through code. Built with TypeScript, Node.js, React, and GraphQL, Twenty is engineered for developers and enterprises who want to move quickly. It includes features such as customizable objects, a GraphQL API, and a robust permission system. The platform is designed to integrate seamlessly with existing tools and can be deployed on-premises or in a private cloud, ensuring data ownership and compliance. Twenty's "AI speed" refers to the ability to rapidly build and iterate on CRM processes using modern tooling and automation. It offers a developer-friendly environment where creating new components and workflows is streamlined, reducing the time from concept to production compared to legacy CRM systems. The project is actively developed and supported by a community of contributors. It is licensed under AGPL-3.0, making it attractive for organizations that value open source and want to avoid vendor lock-in.
- Category
- CRM
- Pricing
- Freemium
Problem solved
Traditional CRM systems are often expensive, slow to customize, and opaque. Twenty provides an open-source, self-hosted CRM that can be fully tailored to a business's needs, giving enterprises control over their data and the ability to adapt quickly without paying licensing fees or being constrained by proprietary platforms.
Use cases
- Managing sales pipelines and leads
- Tracking customer interactions and support tickets
- Building custom CRM modules for specific business processes
- Self-hosting a secure CRM to maintain data privacy
- Integrating with existing data sources via GraphQL API
- Developing custom CRM extensions and workflows
- Collaborating across sales, marketing, and support teams
- Replacing expensive proprietary CRM software
Audience
- Developers
- Business Users
- Enterprise
- Startups
- Product Managers
Pros
- Open source and self-hosted, giving full data control
- Customizable and extensible via code
- Modern stack (TypeScript, React, GraphQL)
- Free to use within AGPL license (free for core)
- Active community and regular updates
Cons
- Requires technical expertise to deploy and maintain
- AGPL license may be restrictive for some commercial use
- Not as feature-complete as legacy CRM solutions
- Limited native integrations compared to Salesforce/HubSpot
- Smaller ecosystem and community relative to proprietary CRMs
Official website: https://twenty.com/
Canonical LambdaBase page: https://www.lambdabase.com/tools/twenty